The Murder Mystery Company/Grimprov.com Terms and Conditions
Vouchers and Promo Codes
Voucher numbers are received by third parties such as Living Social, Groupon and other participating social media groups. The Murder Mystery Company does honor expired vouchers. Voucher numbers are not promo codes and are not interchangeable. Promo codes are generated by The Murder Mystery Company and are eligible for redemption only within their period of eligibility. Tickets purchased using a combination of two or more promo codes will be voided and refunded. The Murder Mystery Company will not refund the difference between regular price tickets and vouchers. Voucher numbers must be provided at the time of purchase. DO NOT PUT YOUR VOUCHER NUMBER IN THE PROMO CODE INPUT BOX. If you do so, you are ineligible for a refund. Third-party vouchers are only available for General Admission tickets. For the most current availability, please call (888) 643-2583.
Currency, Pricing and Availability
All tickets are sold in US dollars without tax or surcharge. Seating is determined by a first come, first serve basis within seating tiers (General Admission & Early Access). Gold Circle seating has its own section. However, seating within the section is determined by time of arrival. If you are arriving with a group and wish to be seated together, all members of the party should purchase the same tier of tickets and arrive together. Accommodations will be made whenever possible but are not guaranteed. Seating for people bearing vouchers is limited to General Admission tickets. General Admission tickets are not eligible for Early Access seating; for availability concerning limited seating, please call (888) 643-2583 Option 1. We do not issue refunds after reservations are made because of scheduling conflicts, seating limitation or inclimate weather. Your tickets may be transferred into another name free of charge anytime before the date of your show; however, these tickets must be redeemed on the date of the original reservation due to costs associated with the food provided by the venue.
Canceled and Rescheduled Events
Rarely, shows by The Murder Mystery Company are canceled, postponed or rescheduled. In this event, the purchaser will receive an email and follow-up calls to reschedule your event. The Murder Mystery Company does not cancel an event due to inclimate weather conditions (with the exception of declared emergencies).
Service Fees and Processing Fees
Reservations made online are subject to a three(3) dollar processing fee.
Refunds, Re-Booking, and Exchanges
Before purchasing tickets, carefully review your event selection. If you purchase incorrectly for a certain date it may be moved to a different date within 24 hours for no additional charge. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. There are no refunds, returns or exchanges.
As a courtesy, all tickets/reservations may be transferred to another name free of charge but must be redeemed on the date that was originally scheduled. Once a date is scheduled for a show, it may not be rescheduled. In the event of an emergency, there will be a $15 re-booking fee per ticket. Tickets are non-refundable.
If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This provision will apply regardless of whether because of human error or a transactional malfunction of this website.
License; Ejection and Cancellation; No Redemption Value
Venues reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with venue rules. Breach of terms or rules will terminate your license to attend the event, without refund. A ticket is a revocable license, and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the event provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.